Frequently Asked Questions
All mail for Cherry Lake Publishing Group should be sent to the address listed on our contact page. Purchase orders should be marked to the attention of the order department.
If you are not completely satisfied with a product, you may return it for prompt and courteous credit or a full refund. We ask only that returned products be in salable condition. Before any return, please call 1-866-918-3956 or send an email to firstname.lastname@example.org. All returns must be pre-approved to be accepted for credit.
If you are ordering for a school or public library we can bill you. All other customers must prepay by check or pay by Credit Card. We accept Visa or MasterCard.
Regretfully, we do not ship books outside of the United States. Saunders Book Company distributes our books in Canada. For more information, visit their website at http://www.librarybooks.com.
Please visit our downloads page for a complete list of library processing services. Important: Processed books are not returnable if processed according to your instructions.